Manchester Metropolitan University Student Hubs

Client. Manchester Metropolitan University
Location. Manchester
Value & Size. £1.4 million / Various Site Sizes
Service. Architecture / Interiors / Signage
Status. Completed

Manchester Metropolitan University Student Hubs

Client. Manchester Metropolitan University
Location. Manchester
Value & Size. £1.4 million / Various Site Sizes
Service. Architecture / Interiors / Signage
Status. Completed

Working for Manchester Metropolitan University (MMU), we designed and delivered a series of Student Hubs. The aim, to transform the existing student support service across three locations on their All Saints Campus; the Business School, Geoffrey Manton and the Brooks Building.

The project forms part of the Student Journey Transformation Programme (SJTP) and has resulted in a transformational new student support function. This comprises a predominantly online digital service, complemented by on-campus hubs, located in strategic locations.

Our design process began by mapping the typical ‘customer’ journey through the student enquiry process, which was then developed into a series of customer support settings:

  • Self Service Area
  • Social, Flexible Queue/Waiting Area
  • Assisted / Triage Area
  • Consultation Booths

Each setting was designed as a kit of parts. This is consistent across each location creating a similar look and feel across all Hubs, this kit comprises:

  • Kiosks
  • Touchdown Benches
  • Phone Benches
  • Consultation Pods
  • Assisted Pods; and
  • Print Hubs

Materials for these parts were selected for their ability to blend with most finishes; thereby allowing for flexibility and relocation as required. To define each hub, accent colours are used within the flooring and loose furniture to add a bold, fun and unique element to the design.

A bespoke branding package, also developed by 5plus, further helps tie the settings together. This involved designing way-finding graphics, signage and staff uniforms for all three sites.

Project Team
External Project Manager. SDA Consulting
Principal Contractor. Overbury
Quantity Surveyor. Arcadis
Mechanical and Electrical. Hoare Lea
Structural Engineer. Atkins
SKA Assessor. AA Projects
CDM Advisor. Safersphere
Photography. Tom Bird
Existing Student Hubs - Business School Building
Existing Student Hubs - Geoffrey Manton Building
Concept Sketch - Business School Building
Concept Sketch - Interior
Concept Sketch - Geoffrey Manton Building
Interiors Concept
Kit of Parts
Concept CGI - Business School Building
Concept CGI - Interior
Signage 'Toolkit'
Typical Floor Plan (Business School Building)

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