East Midlands Airport

Client. East Midlands Airport
Location. East Midlands Airport
Value & Size. £12 million
Service. Architecture
Status. Completed

East Midlands Airport

Client. East Midlands Airport
Location. East Midlands Airport
Value & Size. £12 million
Service. Architecture
Status. Completed

We were commissioned to design and oversee the £12 million terminal upgrade project at East Midlands Airport. Our work included the masterplanning and implementation of a major refurbishment and reconfiguration of the terminal to enhance the overall terminal experience and provide an improved security search area. The main aim of the Terminal upgrade project was to enhance the customer experience for the 4.3 million passengers travelling through the airport each year and formed a key part of East Midlands Airport’s growth strategy.

The over-arching vision for the terminal redevelopment was to make the airport better. The ambition for East Midlands Airport was for passenger growth. It was hoped a better experience for passengers, with a more intuitive journey from landside to airside would help promote the spirit of East Midlands Airport. In response to the brief, we worked hard to make the customer journey through the airport as intuitive and legible as possible.

Externally this manifests itself in a simple, clean language and restricted palette to complement and improve the existing entrances to the terminal. Internally the challenge was to unify the various elements of the customer journey into a single, cohesive experience through colour, materials and improved way finding. A particular emphasis of the overall project was to improve the efficiency and security experience for all passengers and improve security.

In light of the need to ensure that the Airport terminal remained operational throughout works and to ensure the client could still maintain the highest levels of customer service, the work has been carefully planned to be delivered in stages. The project was delivered on time and to budget. The initial vision for the terminal re-design has now been realised and is supporting the continuing growth of East Midlands Airport.

Project Team
Photography. Adrian Lambert
Initial Site Visit
Initial Site Visit
Concept Sketch
Concept Sketch

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