East Midlands Airport
A major refurbishment in a live airport environment

East Midlands Airport comissioned a £12 million terminal upgrade project to enhance the customer experience for the 4.3 million passengers travelling through the airport each year. Our work included a major refurbishment of the security search area and a reconfigured terminal layout to enhance the airports shopping experience and introduce new leading high street brands.

We worked hard to make the customer journey through the airport as intuitive and legible as possible. Externally this manifests itself in a simple, clean language and restricted palette to complement and improve the existing entrances to the terminal.

Internally the challenge is to unify the various elements of the customer journey into a single, cohesive experience through colour, materials and improved way finding. This has all been undertaken within the technical constraints of an existing live terminal building.