5plus has recently completed the Student Hubs project at Manchester Metropolitan University, revolutionising the student customer experience in three of the university’s key buildings.
The interiors project spans the Business School, Brooks and Geoffrey Manton buildings, and re-structures through service offer and design how students can access support services on campus.
The completion of the Student Hubs highlights the practice’s growing command in the higher education sector, as it continues work on its Salford Crescent and University masterplan.
The project forms part of Manchester Metropolitan’s Student Journey Transformation Programme (SJTP), a large-scale organisational change initiative to improve the quality of service that Manchester Met provides to students. The aim is to enhance every aspect of the University’s business administrative processes and systems and to provide more efficient, responsive support for the students’ journeys.
Tony Skipper, Director at 5plus, said: “We’ve worked hard with the Manchester Met SJTP team to deliver an interiors concept which mirrors physically the digital platform which has been developed at the same time. The physical spaces are intimate and inclusive and provide a distinctive brand identity to this new support service.”
Each hub has a variety of services and service settings, and includes a flexible lounge area and a “virtual hub” which can answer student queries by phone, email, social media and future technologies.
“Due to ever-changing expectations of the students and the service, we have delivered a design with agility that can evolve with its users. Within each hub, a ‘kit of parts’ – designed to facilitate the delivery of support services – forms the basis of the design, and comprises kiosks; touchdown benches; phone benches; consultation pods; assisted pods; and print hubs.”Tony continued: “After a busy summer at 5plus, it’s great to see this high-profile job for the practice complete. The team is excited to drive forward activity for the remainder of 2019, as we continue to develop and expand our thriving and mixed pipeline of university, arts and cultural projects.”
Andrew Kemp, Transformation Director, said:
“We recognised at an early stage that we needed to re-invent the customer touch points and provide an enhanced one-stop shop for students; delivering blended digital services (both face to face and self-service) in a modern flexible future-proofed environment that would meet the expectations of our current and future students, and staff. 5plus were selected to support this transition from concept to live operations, and the partnership has resulted in a modern exciting service space for our students and staff.”